FAQs

Smoke alarms are installed in all our apartments and will sound if there is too much smoke in the apartment.

The smoke alarm will also make a sound if the batteries in the alarm need to be changed. To replace the battery, please turn the alarm anticlockwise to remove the outer box. The battery can then be replaced.

In most cases this is due to a blown fuse, simply replace the fuse with a new one and the appliance will turn on again. You can find extra fuses in the move-in box where they are also light bulbs. If this doesn’t solve the problem, please contact our service-department at [email protected]

Outside Office Hours you can reach us at our Emergency No: +45 2222 0610

Examples of emergency: Water damage, lack of water or electricity, lost keys/locked yourself out or problems with picking up keys in Sharebox.

Within office hours (Monday–Thursday: 9:00 am–4:00 pm, Friday: 9:00 am–3:00 pm), please call: +45 35245599.

For critical emergencies, such as fire, break-ins, or medical help, please call 112 to reach the police, fire department, or ambulance services.

No channels have been pre-established at your TV. Please make sure to purchase the TV package you need.

We are happy to help you purchase and install your TV package. Just contact our Customer Department at [email protected].

Always check the fuses in your electrical cabinet. A fuse might need replacement.

If this is not the issue, please call our Service Department.

Within office hours: +45 35245599. (Monday–Thursday: 9:00 am–4:30 pm, Friday: 9:00 am–3:30 pm)

Outside office hours: +45 22220610.

Immediately call our Service Department and report the problem.

Within office hours: +45 35245599 (Monday–Thursday: 9:00 am–4:30 pm, Friday: 9:00 am–3:30 pm)

Outside office hours: +45 22220610.

You are welcome to pick up an extra key at our reception (Monday–Friday: 10:00 am–14:00 pm.)

Please always call before-hand to check availability: +45 35245599.

Outside office hours you can call at our Emergency No.: +45 22220610.

Please contact our Service Department by e-mail at [email protected]; explaining the problem preferably supplied with pictures of the actual appliance.

You can pick up your key in a Sharebox; either close to the apartment where you will be staying or at Copenhagen Airport.

To use Sharebox, please supply us with a mobile number (with country code) on which you will be able to receive a text message. On the day of arrival, you will receive a link to the chosen Sharebox, in order for you to pick up your keys.

If you experience problems with Sharebox, please call Sharebox Helpdesk directly at +45 7734 0722. If this doesn’t solve the problem you can reach us:

Within office hours: +45 35245599 (Monday–Thursday: 9:00 am–4:00 pm, Friday: 9:00 am–3:00 pm).

Outside office hours: +45 22220610.

On the back of the white Router, you will find login information (username and password).

If you experience problems with the internet connection, please reset / restart the Router. If this doesn’t help, please contact the Internet provider (TDC) directly:

+ 45 70709077 – Press 9 for English
+ 45 70709077 – Press 2 for Danish

Please be aware that you need to be present at the apartment for any technician visit. You are also welcome to arrange that the TDC technician can collect keys for your apartment at the Q Apartment Reception. Please notify the service department beforehand.

Q Apartments does not cover any costs occurred if the technician cannot get access to the apartment.

Emails received at: [email protected] within Office Hours will be responded to within 24 hours.

Depending on urgency a Service Technician Visit can be expected within 1-3 working days.

As custom, heating systems in Denmark are typically turned off in the months of May through to September. Please contact our Service-department at [email protected], if you experience problems with the heating system during the cold season.

You don’t have to wash linen/towels as this along with cleaning will be taken care of after your departure.

Please leave all keys/cards on the kitchen counter or in the mailbox belonging to the apartment (the apartment number is on the mailbox). If there are no keys/cards where mentioned, a fee for a new door lock and keys will be charged on the final invoice.

We are happy to supply you with an offer to change your furniture. Please contact Customer Service at [email protected], and we will supply you with a quote on any change you might like.