Smoke alarms are installed in all our apartments, which will sound when there is too much smoke in the apartment.
The smoke alarm also sounds if the batteries in the alarm, needs to be changed.
To replace the battery, please turn the alarm anti-clockwise in order to remove the outer box. The battery can then be replaced.
If you experience that the light in a lamp is not working, it can be the bulb that needs replacement.
If more lamps are not working it could be the fuse that needs replacement.
If still no light after replacing the bulb and/or the fuse, please contact our customer service +453524 5524
In most cases this is due to a blown fuse, simply replace the fuse with a new one and the appliance will turn on again.
You can find extra fuses in the move-in box where they are also light bulbs.
In all Q Apartments there is a TV, but no channels has been pre-established. Please make sure to purchase yourself the TV package you need.
If you need help, please contact customer service at [email protected]. We are happy to help you purchasing and installing whatever tv package you might need.
We use Sharebox for key pick up. This can either be near the apartment you will be staying, or at Copenhagen Airport.
To use Sharebox, please supply us with a mobile number (with contry code) on which you will be able to receive a text message.
On the day of arrival you will receive a link to the chosen sharebox, in order for you to pick up your keys.
If you experience problems with Sharebox, please call Sharebox Helpdesk directly on +45 7734 0722, in addition, Q Apartments also has a 24-hour emergency service on phone +452222 0610.
On the back of the white internet router, you will find login information (username and password) for the internet.
If you experience problems with the internet, please reset / restart the router. If this doesn’t help, please contact the internet provider (TDC) directly:
70709077 – Press 9 for English
70709077 – Press 2 for Danish
If you experience further problems with the internet connection, please contact the internet provider directly. Please be aware that you need to be present at the apartment for any technician appointment. You are also welcome to arrange that the TDC technician can collect keys for your apartment at the Q Apartment Reception. Please notify the service department beforehand.
Q Apartments does not cover possible costs occurred if the technician cannot get access to the apartment.
Firstly, always check the fuses in your electrical cabinet. A fuse might need replacement.
If this is not the issue, please call our customer service during office hours on +45 35245524 and outside office hours on +45 22220610.
Immediately call our customer service and report the problem.
Within office opening hours, call +45 35245524. Outside office opening hours, call +45 22220610.
Please Contact our customer service by e-mail: [email protected].
Please supply us with pictures of the problem and the actual appliance.
You are welcome to pick up an extra key to the apartment at our reception within office opening hours, but always call beforehand, for us to check availability.
Please call +45 35245599 during office hours. Outside office hours, call +45 22220610.
All calls and emails received within the office opening hours, will be responded to within 24 hours.
A visit from a service technician can be expected within 1-3 working days, depending on urgency.
As custom, heating systems in Denmark are typically turned off in the months of May through to September.
This is often controlled to automatic sensors, why you may experience differently if the weather is warmer/cooler than expected.
If you need urgent assistance during your stay, please call our 24-hour emergency number: +45 2222 0610
Examples of emergency: Water damage, lack of water or electricity in the apartment, locked yourself out or problems with picking up keys in Sharebox.
We are happy to supply you with an offer to change your furniture.
Please contact our customer service at [email protected], and they will supply you with a quote on any change you might like.