FAQs

All our apartments have a Smart TV where you can log into your streaming services. However, no channels have been pre-established at your TV.

If you want TV channels, you need to order them from your preferred provider.

You are welcome to contact our service department if you need help purchasing a TV package. Just contact our Customer Experience Department at [email protected].

For more information – please check the video below.

Smoke alarms are installed in all our apartments and will sound if there is too much smoke in the apartment.

The smoke alarm will also make a sound if the batteries in the alarm need to be changed. To replace the battery, please turn the alarm anticlockwise to remove the outer box. The battery can then be replaced.

In most cases this is due to a blown fuse, simply replace the fuse with a new one and the appliance will turn on again. You can find extra fuses in the move-in box where they are also light bulbs. If this doesn’t solve the problem, please contact our service-department at [email protected]

Outside Office Hours you can reach us at our Emergency No: +45 2222 0610

Examples of emergency: Water damage, lack of water or electricity, lost keys/locked yourself out or problems with picking up keys in Sharebox.

Within office hours (Monday–Thursday: 9:00 am–4:00 pm, Friday: 9:00 am–3:00 pm), please call: +45 35245599.

For critical emergencies, such as fire, break-ins, or medical help, please call 112 to reach the police, fire department, or ambulance services.

Always check the fuses in your electrical cabinet. A fuse might need replacement.

If this is not the issue, please call our Service Department.

Within office hours: +45 35245599. (Monday–Thursday: 9:00 am–4:30 pm, Friday: 9:00 am–3:30 pm)

Outside office hours: +45 22220610.

Immediately call our Service Department and report the problem.

Within office hours: +45 35245599 (Monday–Thursday: 9:00 am–4:30 pm, Friday: 9:00 am–3:30 pm)

Outside office hours: +45 22220610.

You are welcome to pick up an extra key at our reception (Monday–Friday: 10:00 am–14:00 pm.)

Please always call before-hand to check availability: +45 35245599.

Outside office hours you can call at our Emergency No.: +45 22220610.

Please contact our Service Department by e-mail at [email protected]; explaining the problem preferably supplied with pictures of the actual appliance.

You can pick up your keys in an Easypick box; either close to the apartment where you will be staying or at Copenhagen Airport.

To use Easypick, please supply us with a mobile number (with country code) on which you will be able to receive a text message. Before your arrival, you will receive a link with an access code in order for you to pick up your keys.

If you experience problems with Easypick, please call their Helpdesk directly at + 47 23 65 33 01.

If this doesn’t solve the problem you can reach us:

Within office hours: +45 35 24 55 99 (Monday–Thursday: 9:00 am–4:00 pm, Friday: 9:00 am–3:00 pm).

Outside office hours: +45 22 22 06 10.

For more information about how to pick up keys – watch the below video.

On the back of the white Router, you will find login information (username and password).

If you experience problems with the internet connection, please reset / restart the Router. If this doesn’t help, please contact the Internet provider (TDC) directly:

+ 45 70709077 – Press 9 for English
+ 45 70709077 – Press 2 for Danish

Please be aware that you need to be present at the apartment for any technician visit. You are also welcome to arrange that the TDC technician can collect keys for your apartment at the Q Apartment Reception. Please notify the service department beforehand.

Q Apartments does not cover any costs occurred if the technician cannot get access to the apartment.

For more information – please see the video below.

We recommend that you regularly clean the drain to prevent it from clogging.

In the video below we will show you how to easily and quickly keep your drain clean and avoid blockages.

Emails received at: [email protected] within Office Hours will be responded to within 24 hours.

Depending on urgency a Service Technician Visit can be expected within 1-3 working days.

In Copenhagen, the heating is typically turned on from October to April each year. During the remaining months, the heating in your apartment will be turned off. In some cases, the heating may be turned on or off earlier or later if the weather outside is warmer or colder than expected.

Please contact our Service-department at [email protected], if you experience problems with the heating system during the cold season.

You don’t have to wash linen/towels as this along with cleaning will be taken care of after your departure.

Please leave all keys/cards on the kitchen counter or in the mailbox belonging to the apartment (the apartment number is on the mailbox). If there are no keys/cards where mentioned, a fee for a new door lock and keys will be charged on the final invoice.

We are happy to supply you with an offer to change your furniture. Please contact Customer Service at [email protected], and we will supply you with a quote on any change you might like.